WHAT’S INCLUDED
A complete strategy for chargeback management
Mobius ( Powered by Kount® ) is capable of solving the problem of chargebacks — the entire problem, not just the most obvious or easiest-to-handle threats.
Our goal is to protect the maximum amount of revenue in the most efficient and accurate way possible.
Prevent chargebacks
The easiest-to-win fight is the one you can avoid. That's
why chargeback prevention is a crucial first step in a
comprehensive management strategy.
Fight chargebacks
Prevent what you can, and fight what you can't. Don't
leave money on the table when chargebacks do happen
— reclaim what's rightfully yours.
Automate tasks
Automation is key. It ensures everything you do is done
efficiently and accurately. Pick how much or how little
you want to automate, and the technology will go to
work.
Analyze outcomes
Data analysis brings your chargeback management
strategy full circle. Figure out what is and isn't working so
your results are always improving.
WHY CHARGEBACK MANAGEMENT MATTERS
The hidden benefits of chargeback management
Why bother with chargeback management? Because it can significantly improve your bottom line in multiple ways.
Benefits of preventing chargebacks
Keep chargeback counts low
Reduce chargeback rates by 60-70%. Keep thresholds low and merchant accounts healthy.
Improve customer experience
Increase customer satisfaction by quickly and proactively resolving complaints.
Take quick action
Identify issues within 24 hours of a dispute rather than waiting for a chargeback 2-5 weeks later.
Save fulfillment costs
Stop the shipment of goods on disputed orders. Retain fulfillment, shipping, and product costs.
Benefits of fighting chargebacks
Recover revenue
If you accept chargebacks as a loss, your hard-earned money is gone forever. But if you fight, you can recover revenue that’s been unfairly sacrificed.
Uncover data
If you ignore your chargebacks, you miss the data they contain. But if you dig in and investigate, you’ll learn why chargebacks happened in the first place.
Avoid penalties
If you don’t respond to certain disputes, you’ll have to pay an expensive fine. But fight back and you can easily avoid those unnecessary penalties.
Prove legitimacy
If you aren’t fighting, the bank is going to wonder why. But fight for money that’s rightfully yours and you’ll help solidify the business’s credibility.
PREVENT MORE
Use compelling evidence to fight unfair chargebacks
Visa CE 3.0 helps resolve disputes quickly by using past transaction data to prove legitimacy. Link disputed transactions to previous valid purchases and submit evidence through Order Insights to block unnecessary chargebacks. Protect chargeback ratios and save valuable time.
